- Check-in & Room Service
- Terrain & Weather
A: There are various ways to make reservations. You can send in your details by clicking on the Contact Us link which is conveniently placed at the top extreme right side of any page; or call us directly to (+91) 9539701354 or any of our help desk numbers +91(4935)277777 or +91(4935)277900/01/02/03. You can even mail us at email@example.com Our refund, reservation and cancellation policies can be viwed by clicking here www.banasura.com/reservation-cancellation-refund-policy
A: Yes. Credit/debit cards including Master/Visa issued by all leading banks are accepted.
A: Our resort is easily accessible through road. The nearest airport is Kozhikode (CCJ) which is 123 Kms from the resort. Though the railway station closest to Banasura is Vadakara (IRC Code: BDJ is 66 Kms. from Banasura), please note many long distance trains may not halt here and hence the nearest major railway station is Kozhikode (Calicut, IRC Code: CLT which is 103 Kms from Banasura). The 'Download Route Map' shown as a link in the footer of the website provides various links that can be downloaded based on the city from where you are coming.
A: We can provide pick up and drop facility from airport or the nearest railway station. You may contact our help desk +91(4935)277777 or +91(4935)277900/01/02/03 for costs and related details.
A: The approach road upto the parking area of the resort is tarred. However, there can be stretches of road on the way which may see regular wear and tear mainly due to onslaught of weather during monsoons. Therefore we would caution Guests coming in their own vehicles, to factor delays due to rough stretches during certain periods of the year and to check with the resort on the approximate time it would take to reach the resort. Ample parking is also available at the designated parking lot within the resort. Also note that the small stretch covering approx.50 mts. between the parking lot and the lobby area of the resort is rough. Hence Guests are advised to park their vehicles at the Parking lot and avail our services to usher in the luggage to the rooms, rather than drive themselves upto the lobby.
Check-in & Room Service
A: Check in 12 noon. Check out 11 a.m. Early check-in or late check-out would be possible based upon availability of rooms.
A: Keeping in mind, the way the rooms in the resort is constructed using mud excavated from the very site where it stands; it has been our constant endeavor to preserve and retain the purity of rammed earth within every room inside the resort. With an exception to Guests who have disability problems, we typically encourage our Guests to dine at our restaurant than having it served inside the rooms since the aroma of the food lingers within the walls long after the Guests have even checked-out.
Terrain & Weather
A: Banasura Hill Resort is situated in a hilly terrain and utmost care was taken during the construction of the resort to retain the terrain as is. All the structures in the resort are built at various elevations to seamlessly blend with the terrain without causing any harm to the environment. The waterfalls at the backyard of the resort is at the highest elevation at 3600 ft above sea level, while the rooms, and the restaurant is at 3,100 feet followed by streams below which are at 2800 ft. All the pathways and steps are well paved with stones and mud for Guests to walk.
A: Any time of the year is good to travel and every season creates its own magic in Banasura. For instance, during the peak of summer, Guests can experience how it is to stay in the earthen rooms even without air-conditioners. During monsoon the 'Banasura Fall' becomes awesome with the water plunging down in a thunderous roar from a height of more than a hundred feet and it’s pure delight to stand at the foot of the falls. The mild winter at the resort has its own charm where Guests can experience the exotic flora and fauna of the region.
A: Network coverage from most mobile service providers is available within the resort and so is high speed cable connectivity. However, at times or at certain areas within the resort, the range may remain poor or lost due to the uneven terrain and/or weather conditions. The lobby area of the Earth building is where Guests are provided internet access and is provided at no extra cost.
A: We understand and value the role played by Guest chauffeurs while driving you safely and smoothly from one place to another. In our own little ways, we try our best to ensure their comfort. Banasura provides both private as well as dormitory type accommodation to guest chauffeurs. On-prior request at the time of booking, Guests can opt for a private room with an attached bath for the chauffeur at a cost of Rs.750/- per night including meals. Dormitory accommodation is also provided against a fully refundable security deposit of Rs. 500/- per night with the gatekeeper, provided there are no damages to the resort property. This is available on a first-come-first-served basis.
A: While we understand your pet is like a family member, we are pleased to accommodate any dog weighing up to 15 Kg only while booking in Suite Room. Please visit our pet policy & procedures to know more.
Our pet policy & procedures include:
Banasura has a one-time non-refundable pet fee of Rs.1,500/- per pet. This fee does not include any additional costs which may result from damage and/or flea infestation).
At time of check-in, the owner of the animal must sign a Pet Damage Waiver, accepting responsibility for any damage caused by the animal, and subsequent cleaning/repair costs.
Pets are to be non-aggressive and well socialized with other animals and must be under supervision at all times. If left alone in the room, the animal must be placed in a kennel.
Pets' vaccinations should be up-to-date and current, and free of ticks and fleas. Also, be aware that all dogs must be on a leash at all times with a maximum range of 6 feet during their stay at Banasura.
Pets are not allowed in the restaurants, dining areas, the Spa, or other public areas and need to be cleaned off when wet or dirty, prior to entering the resort or room. Dogs are not to be left unattended while on property. For the health concerns of all of our guests, we are unable to accommodate any other animals.
Pet owners are liable for any disturbances their dog causes to guests staying at Banasura. This includes excessive barking. Guest assumes financial responsibility for any damage that occurs due to pet being left unattended at any time. Guests agree to pay a Rs.3000/- as fee for all instances of complaints related to their pet causing a disturbance to other guests.
Guest will notify the Resort of any pet "accidents" immediately and request cleaning assistance and will keep their pet off all furniture including beds, chairs and sofas. Also, please notify Housekeeping of any special time for servicing your room. They will not enter a room with an unattended dog inside.
Guest agrees to pay an extra Rs.1500/- cleaning fee should room require excessive cleaning due to soiled bedspreads, or furniture, Guest agrees that the condition of room is based on the sole judgment of Banasura Hill Resort Management upon departure.
Should a guest's pet cause injury to other guests, patrons, employees, visitors, vendors, or anyone lawfully on the hotel premises or their property, the guest agrees to indemnify and hold harmless Banasura Hill Resort Management and all directors, officers, employees and affiliated entities of the foregoing from and against any damages, loss, litigation, cost or expense by any of the foregoing as a result of any damage or injury caused by the guest's pet.
A: Twin Villas are ideal for groups and extended families. Each Twin Villa comprises of 2 independent rooms with attached bath and a common sit out for 4 persons.